Frequently Asked Questions
Do you ship outside of Australia?
We currently only deliver Australia-wide however please contact us at email@example.com to make an enquiry and we will try and assist you.
When will my order be shipped?
Orders placed Monday-Friday (excluding public holidays) before 2PM AEDT will be despatched within the next 2 working days. Orders placed on Friday after 2PM AEDT will be processed the following week.
How long does it take to deliver?
Delivery varies from each region. However please allow up to 5 working days to metro areas and up to 15 working days to regional areas in Australia.
How much are shipping costs?
Shipping rates varies depending the size of your order - as each product is despatched separately. Shipping fees range from $6.95 - $16.95. Make sure to double check your shipping address when placing an order. Cork Leaf is unable to reroute packages and may incur an extra fee.
How will my order be shipped?
Domestic orders are shipped via courier with Sendle. Sendle offers 100% Carbon Neutral Delivery Service.
Why don't you ship to PO Box addresses?
We use a courier service via Sendle and are unable to deliver to PO Box addresses.
I haven't received my order?
Customers will receive an email directly from Sendle (our preferred courier company) with a shipping tracking number. For questions or concerns about delivery, please contact the carrier. For all urgent matters please contact us directly.